Dodging Payments and How to Keep Your MUA Business Safe!
Running a beauty business as a makeup artist (MUA) is all about creating that flawless look for your clients—but what happens when they try to pull a flawless move, like dodging payment?
It's not as glamorous as a smokey eye, but it's a challenge many MUAs face: ghosting clients, “forgotten” payments, or sudden tech issues when it’s time to pay. Don’t worry—you’re not alone, and there are ways to protect yourself and your business.
Let’s talk about how to prevent this, set clear boundaries, and stay paid.
The Classic “My Phone Died” Excuse
You know the one: “Sorry, my phone died” or “I had no signal”... and then silence. These situations are frustrating, especially when you’ve already delivered a full glam service.
Artists like ByChloe and MakeupByAbbie have shared stories of no-shows, vanishing clients, and unpaid appointments. If it’s happened to you, you're not alone. But here's how to stop it from happening again.
1. Set Clear Payment Policies From the Start
Before brushes even touch the face, your policies should be clear and easy to understand. This includes:
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Transparent pricing: Share service costs, add-ons, and accepted payment methods.
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Cancellation terms: No-shows or last-minute cancellations should come with a fee. Clients respect boundaries when they’re stated upfront.
💡 Pro Move: ISOCLEAN Pro members get access to templates and scripts for setting these boundaries professionally—making awkward convos a whole lot easier.
2. Use an Online Booking System – Take Deposits, Take Control!
The most effective way to avoid ghosting? Secure that deposit.
Platforms like Fresha, Booksy, or Forest let you:
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Take deposits or full payment before confirming a booking
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Automate reminders
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Protect your time from last-minute flakes
If someone has already invested money, they’re far less likely to vanish on the day.
📲 Inside the ISOCLEAN Pro Programme, you’ll find tech setup support, system recommendations, and community advice to help you streamline your bookings and get paid faster.
3. Payment on Arrival = Peace of Mind
Require payment before the service starts. Simple. Whether it's cash, transfer, or a card reader—this policy ensures you’re covered no matter what excuse rolls in later.
Tip: Frame it as a standard part of your booking process. Clients who respect your time will have no issue.
🔐 Want to look more professional? ISOCLEAN Pro offers discounts on essential tools, like hygiene products and setup gear, to make your space look and feel business-ready.
4. Send Friendly, Professional Reminders
Never underestimate the power of a well-timed message.
Send a confirmation 24 hours before:
“Hi [Client Name], just a reminder for your appointment at [time]. Payment is required before the service begins—can’t wait to see you! 💄”
This reminds them:
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You’re serious about your policies
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You’re organised and professional
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You expect payment without chasing
5. Use Simple Contracts for Bigger Jobs
For weddings, group bookings, or high-ticket services, consider sending a short contract. It should include:
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Services provided
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Total cost
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Deposit or payment structure
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Cancellation terms
It’s a smart move—and makes you look super professional.
✍️ Need a contract template? ISOCLEAN Pro members get access to legal-ready documents made just for beauty freelancers. Less stress, more security.
6. Follow Up with Confidence
If someone does disappear after their session—don’t be afraid to follow up. A friendly reminder keeps it professional and firm:
“Hi [Name], just checking in regarding payment for your recent makeup appointment on [date]. Let me know if you need help completing it. Thank you!”
You deserve to be paid for your work. Full stop.
7. Trust Your Gut
If a client gives off red flags—late replies, vague messages, or sketchy vibes—trust your instincts. You can:
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Ask for full payment upfront
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Request references (especially for big jobs)
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Or politely decline
Your energy and time are just as valuable as your talent.
💬 Need advice dealing with difficult clients? Inside the ISOCLEAN Pro community, other pros share real stories, solutions, and support so you're never left guessing.
Final Thoughts: Guard Your Craft Like the Pro You Are
As an MUA, you pour time, energy, and creativity into every client. Your services deserve respect—and that includes timely payment.
So set clear policies. Use systems that work for you. Follow your instincts. And surround yourself with a network that’s got your back.
🔒 Join the ISOCLEAN Pro Programme for expert resources, business tools, and a community that helps you protect your business and shine—on your terms.
Your work is magic. Getting paid for it? Non-negotiable. 💼💋
Have you dealt with payment dodgers or ghosting clients? Share your story in the comments—we’d love to hear how you handled it!
